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Terms & Conditions

Terms & Conditions

Privacy & Data Use

Your Agreement to Our Use of Information about You We process your personal information in accordance with Solutions Group Privacy Policy (the “Privacy Policy”). By participating in the Solutions Rewards Program, we may collect additional personal information from you. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms and Conditions supplement the Privacy Policy with respect to our processing of the personal information of Solutions Rewards Members. IF YOU DO NOT AGREE TO THESE TERMS, you must elect not to join the Solutions Rewards.

DOOR POLICY

Solutions Leisure Group management retain all rights to entry. Ticket/deposit payments will NOT be refunded if you are refused entry for one of the following reasons:

The venue will make the final decision on the entry of the door in relation to any of the above reasons.

Solutions Leisure Group events are held in compliance with the UAE legal drinking age of 21. With both family and 21+ events, this does change depending on location and brand. Licensed events will operate with a ‘Check 25’ policy, meaning that, for any guests that look under the age of 25, you will be required to show proof of age with a valid form of ID with you to gain entry, or be required to be in the presence of a responsible adult. The door staff will only accept a valid official ID such as Passport, National ID or Drivers License. The venue reserves the right to refuse anyone entry without proof of ID without any exception.

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CANCELLATIONS AND DEPOSITS

Due to the diverse nature of our events and venues, our cancelation and refund policies vary between brands and events. Solutions Leisure Group website accepts payment for tickets and reservations by credit card or debit card. For cancellations please contact our reservations department directly with full details of your cancellation.

EatApp deposits will be deducted from your final bill at time of settlement.

All New Year’s Eve bookings require an advanced payment prior to the event. Any reservation amended or canceled before the 27th of December, will be fully refundable. Amends or cancellations made on 28th and up to 9pm on 29th December will be 50% refundable. Reservation amends or cancellations made after the 29th December are non-refundable.

 

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EVENT CONTENT

Solutions Leisure Group reserves the right to use any photograph/video taken at any event within its venue portfolio, without the expressed written permission of those included within the photograph/video. To ensure the privacy of children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian.

A person attending a Solutions Leisure Group event or venue who does not wish to have their image recorded for distribution should make their wishes known to the photographer, and/or the event organisers/ venue

Any person or organisation not affiliated with Solutions Leisure Group may not use, copy, alter or modify Solutions Leisure Group photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised designee from Solutions Leisure Group.

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Voucher T&Cs

 

Brunch Birthday Voucher

Solutions Leisure Group provide a complimentary birthday voucher, applicable to selected events. The birthday brunch voucher is only valid on tables of 5 guests or more, and your brunch booking must be within 10 days of your actual birthday. Valid ID/proof of DOB must be provided in order for the voucher to be redeemed. Only 1 birthday voucher will be applicable for every 5 guests, however more than 1 voucher can be used per table if the required number of guests is reached and another guest has their own birthday voucher. This voucher cannot be used in conjunction with any other offer or voucher.

 

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Birthday AED100 Voucher

Solutions Leisure Group provide a complimentary AED100 voucher, applicable at selected venues. The voucher is valid on a la carte spend of AED500 or more. Your booking must be within 10 days of your actual birthday. Valid ID/proof of DOB must be provided in order for the voucher to be valid. Only 1 voucher will be applicable per guest, however more than 1 voucher can be used per table if the spend amount is reached and another guest has their own birthday voucher. This voucher cannot be used in conjunction with any other offer or voucher.

Sunset Hospitality x Solutions Group: One Invitation, 18 Destinations

Voucher value: AED 100. How to redeem: Present this voucher email when paying on your next visit. Minimum spend on your next visit: AED 400. Validity: Until 31st May 2026

Applicable venues: SUSHISAMBA Dubai, AURA Skypool Dubai, Mott 32, Hanu Dubai, Goldfish Sushi & Yakitori Dubai, Drift Beach Dubai, Signor Sassi Dubai, L’Amo Bistrò del Mare, Isola Ristorante, Jumeirah Islands, Azure Beach Dubai, Joe’s Backyard, Jumeirah, Asia Asia Pier 7 & Yas Bay, Lock, Stock & Barrel in JBR, Barsha Heights, Business Bay, and Yas Bay, Central Yas Bay, Blended Wellness, 305 Palm Jumeirah, Ula Palm Jumeirah, Papas Dubai. T&Cs: Only one voucher can be used per table, per bill. The voucher cannot be used in conjunction with ‘the entertainer’ app, other promotions, discounts or packages, including Solutions Rewards promotions, points, discount & vouchers. The voucher can be used on food and beverage from the À la Carte menu, excluding tobacco and spa treatments at hotel venues. The voucher is valid for dine in-only. The voucher is redeemable on salon and spa treatment at Blended Wellness. The voucher is redeemable on food & beverage, spa treatments and the boutique (in-store only) at AURA SKYPOOL. Not applicable on entrance tickets or photography packages. At Isola, the voucher is valid for restaurant use only and not for pool access. The voucher is not refundable and can’t be exchanged for cash or credit. The voucher can be used more than once, only at the participating venues and locations listed above.

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Secret Summer Pass Promotion

Offer is only valid on selected main courses, lists of exclusions below. Lowest price main is complimentary. Available only for dine-in. Not valid in conjunction with any other offer, promotions or discount. Management reserved the right to amend or withdraw the offer at any time.

Excluded Items
‌Central
Triple Smash Monster Burger, Central Cheese Edition Monster Burger, Philly Steak Sandwich, Roasted Jerk Chicken, Short Rib, Rib-Eye, Central Monster Pizza

Ula
Mussels, Whole Roasted Sea Bass, Lamb Chops, Rib-Eye, Tomahawk, Wagyu Striploin, Lobster Couscous, Woodfired Mixed Grill

Asia Asia
Crispy Aromatic Duck, Kushiyaki Platter, Chilean Sea Bass, Jasmine Lamb Chops, Braised Beef Short Ribs, Tomahawk, Robata Platter

Papas
Seafood Pasta, Veal Chop, Fried Lamb Chops, T-Bone, Beef Tenderloin

LSB
1 Meter Flatbread, Double Cheese Smashed Burger, The Champ Smashed Burger, Triple BBQ Meat Burrito

 

DISCOUNTS‌

Please note discounts vary between venues and cannot be uses in conjunction with any other offers.

Discounts offered by SLG or third-party partnerships may vary between venues and cannot be used in conjunction with any other promotional offers or discounts. These discounts are not applicable to package deals available at our venues.

 

WIN A TRIP TO ITALY COMPETITION T&C’s

These terms and conditions relate to the Papas Rome Holiday consumer Promotion (“Terms and Conditions”). Information on how to enter the raffle draw and the prizes to be won forms part of these Terms and Conditions, and Entry into the Promotion is deemed to be acceptance of these Terms and Conditions.

2. The Promoter is Italian Papas Restaurant LLC, a limited liability company incorporated under the laws of Department of Economic & Tourism, with license number 1222697 having its address at Plot No. 187-0, InterContinental Dubai Marina, Marsa Dubai, United Arab (“Promoter”).

3. The competition is carried out by the Promoter for the purpose of promoting its Restaurant whereby One (1) lucky Winner from the Participants shall be eligible to win a Holiday to Rome (“Promotion”). The Promotion is subject to these Terms and Conditions set out herein below.

4. Eligibility

4.1. In order to be eligible to participate in the Promotion, the Participants shall be:

4.1.1. residents of the United Arab Emirates who have a valid EID (“Residents”);

4.1.2. at least twenty One (21) years old;

4.1.3. holding a valid passport with unrestricted entry Italy;

4.1.4. eligible to procure a visa to enter Italy.

4.1.5. Shall not be employees of the Solutions Leisure Group.

4.2 The Promotion will consist of Four (4) steps:

4.2.1 Follow @papasdubai and @solutionsleisure on Instagram.

4.2.2 Comment on the Promotion reel on Instagram (“Promotion Reel”).

4.2.3 Like the Promotion Reel.

4.2.4 Share the Promotion Reel on the Participants Instagram Story.

4.2.5 On January 22 2024 a Winner will be selected at random through an online generator.

4.2.6 The Winners name will be announced on the Instagram Page or such other official channels as the Promoter sees fit.

4.3 The Promotion is valid from 8 January 2024 to 22 January 2024 (“Promotional Period”). Participants must ensure Entry into the Promotion during the Promotional Period. Any Entry after the Promotional Period will be rejected and no further communications will be entertained in this regard.

4.4 The Prize will be given only to the holder of the respective winning handle on Instagram and a ‘plus one’ selected by the Winner, who meets eligibility criteria set forth in clause 4 of these Terms and Conditions (“Plus One”). To claim the Prize, it is mandatory to present the EID of the Winner

and the Plus One and evidence (satisfactory to the Promoter) to indicate that the winning handle on Instagram belongs to the Winner. In the event of the death of the Winner, the Holiday to Rome will no longer be valid.

4.5 The Promoter assumes no responsibility, and accepts no liability, whether jointly or severally, for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, unauthorised access to, or alternation of Entries.

4.6 The Promoter may at its sole discretion reserve the right to extend the Promotional Period if not enough Entries are received at the end of the Promotional Period (which shall be determined by the Promoter at its absolute discretion). If extended, these Terms and Conditions shall mutatis mutandis apply to and in relation to the updated Promotional Period provided by the Promoter.

4.7 Furthermore, Participants understand and agree that participation in the Promotion shall only be during the Promotional Period and not prior to and/or after the Promotional Period.

4.8 Participation in the Promotion is optional and voluntary.

5 Prize and Winner selection Process

5.2 The Winner will be selected on 22 January 2024.

5.3 The preparation of the Winner passport and the visa to Rome are excluded from the Prize.

5.4 It is the responsibility of the Winner to ensure that they have the relevant documentation required to travel overseas. This includes having a valid passport, and a valid visa to Rome.

5.5 Proof of being associated with the winning Instagram handle should be submitted by the Winner to collect the Prize along with the Winner’s and their Plus One’s EID/ passport for verification of identity and age.

5.6 The Winner must cooperate with the identification verification process.

5.7 The Prize covered by this Promotion is not assignable or transferrable in whole or in part and shall not be exchanged or substituted for cash.

5.8 The Prize shall be provided to the Winner at no additional cost on part of the Winner, but any other expenses including but not limited to meals, taxes, transportation, insurance and any other ancillary/personal costs of any nature shall be borne by the Winner.

5.9 The Winner shall not appear in any other competition that promotes competitive products of Solutions Leisure Group.

5.10 The Participant, upon acceptance of the Prize, agrees to fully comply with all applicable local laws, rules, regulations, and customary practices governing the enjoyment and utilization of the Prize. This includes but is not limited to the terms and conditions of the ticket provided by the Promoter, any requirements, permits, licenses, or restrictions imposed by relevant authorities in UAE and/or Rome. The Participant acknowledges and assumes full responsibility for ensuring their compliance with such legal and customary obligations and agrees to indemnify and hold the Promoter harmless from any liability arising from any non-compliance or violation thereof.

6 Participating in the Promotion:

a) The Participant expressly confirms and represents that he/she has read the Terms & Conditions of the Promotion on how to enter, how the winning entry shall be determined.

b) The Participant confirms that he/she is not breaching any law or violating any third-party rights by participating in this Promotion.

c) The decision of the Promoter on the selection of the Winner shall be final and binding, and no correspondence will be entertained in this regard.

d) In the event the Winner is not verified internally or not reachable or they cannot redeem the Prize for any reason whatsoever, the Promoter will reserve the right to pass on the Prize to another Participant without any further notice to the Winner.

e) By participating in this Promotion, the Participant grants the Promoter permission and consent to use the Participant’s name, photo, voice, entry, and other relevant details for the purposes of publicity, editing, presentation, brand study, market research, advertising, and/or trade, without requiring any further approval, permission, compensation, or notice, for an unlimited period of time.

f) Promoter reserves the right to reject, delete, or remove any Entry without assigning any reason thereof. Any decision taken by the Promoter for rejecting, deleting or removing any answer/entry shall be final and binding, and not subject to any dispute or challenge.

7 Waiver of Rights

7.2 The Promoter reserves the right to take photographs/video recordings of the Winners and the awarding of Prizes (“Promotional Recordings”) and use them in Promotion related communication and publicity in any form of media without providing the Participants with any remuneration for such matters. Selection of the Winners as well as the media agency to undertake Promotional Recordings is at the sole discretion of the Promoter.

7.3 Any Promotional Recordings taken at the time of awarding the Prize to the Winner or of the Entries, shall be considered property of the Promoter.

7.4 The Promoter shall have all Intellectual Property rights in all Promotional Recordings which may be used across any media and promotional material at the sole and absolute discretion of the Promoter.

7.5 The Promoter shall not be liable to any complaints due to negligence or acts of omission committed by the prize Winner.

8 Miscellaneous

8.2 The Promoter reserves the right to withdraw, change, defer, alter or cancel this Promotion in part or full, or change any or all of the Terms and Conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of Fonterra in this regard and in general with respect to this Promotion and the Terms and Conditions thereto shall be final and binding.

8.3 The Promoter shall not be liable for any loss or damage due to act of God, governmental actions, other Force Majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

8.4 If a Participant is dissatisfied with the Promotion and/or the terms and conditions of the Promotion, his/her sole and exclusive remedy is to not to participate in the competition.

8.5 The Promoter shall not be held responsible (to compensate (or otherwise)) for any loss, expense, injury or any other liability, whether direct, indirect, consequential, and foreseeable, due to some negligent act, omission or otherwise, arising out of the Promotion or due to participation, Entry and/or acceptance of a Prize by any person associated with this promotion/Promotion. The Participants shall indemnify and hold harmless the Promoter, its employees, respective successors, affiliates, officers, directors, subsidiaries, representatives, agents, and other vendor agencies, Prize dealers, advertising, promotion agencies and third parties facilitating the Promotion from and against any and all claims, losses, and/or damages, liens, judgments, penalties, attorneys’ and consultants’ fees, expenses and/or liabilities arising out of, involving, or in connection therewith.

8.6 By participating in this promotion, each entrant or Participant provides a complete release to Instagram and acknowledges that the promotion is entirely independent and not sponsored, endorsed, or administered by Instagram.

8.7 The Promotion is subject solely to these Terms and Conditions.

8.8 If you have any issues related to claiming the Prize or any complaints with regards to the receipt of prize, please contact us via www.solutions-leisure.com

9 Limitation of Liability

By entering this Promotion, the Participant agree to release and hold harmless Promoter and its subsidiaries, Affiliates, and agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, litigation, claim, directly or indirectly, whether caused by negligence or not, from:

(i) The Participants participation in the Promotion and/or the Participant’s acceptance, possession, use, or misuse of any Prize or any portion thereof;

(ii) Technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment;

(iii) Unauthorized human intervention in any part of the entry process or the Promotion;

(iv) Electronic or human error in the administration of the Promotion or the processing of Entries.

10 Disputes

These Terms shall be governed by the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates. You agree to submit to the personal jurisdiction of the Dubai courts for the purpose of litigating all claims or disputes. Notwithstanding the foregoing, the Promoter may seek injunctive or other equitable relief to protect the Promoter’s rights in any court of competent jurisdiction.

11 Definitions and Interpretation:

11.2 “Affiliate” shall mean an individual or a company, any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such individual or holding company has control.

11.3 “EID” Emirates Identity Card issued by the relevant authority in the United Arab Emirates.

11.4 “Entry”: shall mean entering into the Promotion in the manner set out between 4.2.1 and 4.2.3.

11.5 “Force Majeure” refers to any unforeseeable, unavoidable, and extraordinary event or circumstance beyond the reasonable control of the parties, which may include, but is not limited to, acts of God, war, riots, civil unrest, terrorism, natural disasters (including earthquakes, floods, fires, hurricanes, and other severe weather conditions), epidemics, pandemics, governmental actions, transportation disruptions, and any other events or circumstances that are beyond the control of the parties and that could not have been reasonably anticipated or prevented. In the context of this promotion, a Force Majeure event may include any such event or circumstance that hinders, delays, or prevents the fulfillment of the Prize, including the scheduled trips to Rome.

11.6 “Holiday to Rome” shall be the holiday that is one as a Prize by the Winner of the Promotion.

11.7 “Intellectual Property”: shall mean trademarks, service marks, trade names, domain names, logos, get-up, patents, inventions, registered and unregistered design rights, copyrights, semi-conductor topography rights, database rights and all other similar rights in any part of the world including, where such rights are obtained or enhanced by registration, any registration of such rights and applications and rights to apply for such registrations.

11.8 “Participant” shall be those participating in this Promotion.

11.9 “Prize” shall be the Holiday to Rome.

11.10 “Promotion”: shall have the meaning ascribed to it in Recital 3.

11.11 “Promotional Period” shall have the meaning ascribed to it in clause 4.4.

11.12 “Promotional Recordings” shall have the meaning ascribed to it in clause 7.2.

11.13 “Promoter” shall have the meaning ascribed to in the introduction to this Terms & Conditions.

11.14 “Solutions Leisure Group” Shall mean Solutions Leisure FZ LLC and its Affiliates.

11.15 “Winner” shall mean the Winner of this Promotion.

b. Clauses and paragraph headings shall not affect the interpretation of these Terms and Conditions;

c. A Person/Participant includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

d. Unless the context otherwise requires, words in the singular shall include the plural and vice versa;

e. Any obligation in these Terms and Conditions on a person not to do something includes an obligation not to agree or allow that thing to be done;

f. References to Clauses are to the Clauses of these Terms and Conditions; and

g. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

 

CENTRAL DUNE BUGGY GIVEAWAY

These Terms and Conditions govern the “Dune Buggy Giveaway” (“Promotion”), outlining the eligibility criteria, participation process, and prize redemption requirements. By entering the Promotion, participants acknowledge and agree to comply with these Terms and Conditions.

The is organized and conducted by The Central Shakes Burgers Restaurant L.L.C, a company duly incorporated under the laws of the United Arab Emirates, with its registered office at YS2-C45, YAS Island, Abu Dhabi, United Arab Emirates (the “Company”).

The purpose of the Promotion is to reward the participant who collects the highest number of arcade redemption tickets during the promotional period. The Winner shall be selected from the Top 10 ticket holders and will be eligible to receive the grand prize—a Dune Buggy. The Promotion is subject to the full Terms and Conditions outlined below.

  1. Issuance:

Each person who wishes to participate must obtain an arcade game card, which must be credited with funds to play the arcade games.

  1. Registration Requirement:

To participate in the Dune Buggy giveaway provided by the Central Shakes Burger Restaurant LLC (Company) each participant must register via the provided sign-up link by submitting complete details, including their full name, contact information, and the full card number. Any missing or incomplete information will result in immediate disqualification.

  1. Gameplay and Redemption Tickets:

Participants use their charged card to play various arcade games throughout the venue. For every game won, participants will receive arcade redemption tickets that are automatically credited to their registered card.

  1. Winner Determination:

The Winner will be the participant whose card has the highest number of arcade redemption tickets at the end of the promotional period. (hereinafter referred to as the “Winner”). The Winner will be announced only after all rules and conditions have been confirmed as followed by all participants.

The top 10 ticket holders, representing the participants with the highest number of arcade redemption tickets, will be announced as finalists. From the pool of finalists, one participant will be selected as the overall Winner of the Dune Buggy.

5. Prize Redemption: 

To redeem the Dune Buggy, the total number of arcade redemption tickets on the Winner’s card will be deducted from their balance.

The prize will be given on 2nd May. The ultimate Winner must comply with all Terms & Conditions to claim the prize on that date.

6. Assumption of Risk and Release of Liability:

    1. Acknowledgment of Risks: 

By participating in the giveaway and/or claiming the prize, the Winner acknowledges and accepts the inherent risks associated with the Dune Buggy, including but not limited to personal injury or death, property damage, and accidents resulting from operating the vehicle.

    1. Release Clause

The Winner agrees to release and forever discharge the Indemnitees (Solutions Leisure Group FZ LLC and their parent, related, and affiliated companies, including all shareholders, directors, employees, agents, representatives, successors, and assigns) from any liabilities, claims, actions, damages, costs, or expenses arising from participation in this activity, including legal fees.

    1. No Warranty

The Dune Buggy is awarded “as is” without any warranties, express or implied. The Company disclaims all warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. By accepting the Dune Buggy, the Winner acknowledges that the Company has not made and is not in any manner responsible or liable for, any warranty, representation, or guarantee, express or implied, in fact, or in law, regarding the condition, quality, or fitness of the Dune Buggy.

    1. Assumption of Responsibility

The Winner assumes all responsibility for any inspection, repairs, or maintenance of the Dune Buggy upon receipt. The Company shall not be held liable for any defects, damages, or issues related to the prize after it has been claimed.

    1. Indemnification

The Winner agrees to indemnify and hold each of the Indemnitees harmless against any claims arising from:

7. Medical Treatment Authorization:

The Winner acknowledges that this release covers any claims based on negligence, actions, or inactions by any party and includes claims for bodily injury (including death) and property damage incurred before, during, or after participation. The Winner also authorizes medical treatment at their own cost if necessary.

8. Age Eligibility: 

Participants must be at least 12 years old to enter the Dune Buggy giveaway.

Parental Responsibility: Participants aged between 12 and 21 must have a parent or legal guardian accompany them to claim the prize. The parent or guardian will be required to:

Any participant found to be under the eligible age will be disqualified.

9. Winner’s Responsibility

The Winner (or their legal representative as mentioned in Clause 8) must, at their own expense, come to the Company’s office at YS2-C45, YAS Island, Abu Dhabi, United Arab Emirates, on the date of the Winner announcement to claim the prize. Failure to collect the prize on the specified date will result in forfeiture of the prize, and the Company reserves the right to transfer the prize to an alternate winner or dispose of it at its discretion. 

Please note that the Dune Buggy is not pre-registered and does not include automobile insurance coverage. The Winner is responsible for vehicle registration and insurance. If the Winner wishes to send the Dune Buggy to a country outside of the UAE, it is the Winner’s responsibility to make all necessary arrangements and cover all related fees and/or duties. The Company does not export the prize to foreign countries and does not offer any cash alternatives to the Winner. The Company cannot be held responsible for any dealings conducted by the Winner with potential buyers. 

10. Additional Requirements and Compliance:

    1. Nature of the Activity: This promotional giveaway is structured as a promotional activity rather than a form of commercial gaming. 
    2. Amendments: The Company reserves the right to amend these Terms & Conditions at any time. 

 

Mauritius Family Competition

  1. Eligibility 1.1 The Promotion is open to residents of the United Arab Emirates who are at least twenty-one (21) years old and hold a valid Emirates ID. 1.2 Employees of the Promoter, its affiliates, and their immediate family members are not eligible to participate.
  2. Promotion Period 2.1 The Promotion is valid from 10/08/2025 to 30/09/2025 or 01/05/2026 to 30/09/2026 . Entries received outside the Promotional Period will not be considered.
  3. How to Enter 3.1 To enter the Promotion, participants must: – Follow @solutionsleisure, @familybysolutions and @longbeachmauritius on Instagram. – Like and comment on the official giveaway post. – Comment ‘Holiday’ and tag a friend, – Fill in the form in bio
  4. Prize Details 4.1 One family of 4 will be selected at random, if completed all steps, and will receive a family getaway package ( 5-night stay at Long Beach Mauritius, junior suite for the family, breakfast and dinner included, Come Alive activities),Dining experiences (Kids eat free voucher) at Papas and Asia Asia, The Palm (Solutions Group).
    4.2The Prize cannot be extended, transferred, or exchanged for cash. 4.3 The Prize may not be redeemed during major holidays, promotional periods, or blackout dates, which are subject to change without prior notice.
  5. Additional Costs 5.1 All other charges, including but not limited to additional meals, alcoholic beverages, telephone calls, internet, faxes, and personal purchases, will be the winner’s responsibility and must be settled with the resort prior to departure.
  6. Winner Selection & Notification 6.1 The winner will be randomly selected from all eligible entries on 11/08/25. 6.2 The winner will be announced on @familybysolutions and @solutionsleisure and contacted via direct message. If the winner does not respond within 48 hours, a new winner may be selected.
  7. Liability & Disclaimer 7.1 Solutions Group is not responsible for any expenses, damages, or losses incurred as a result of participating in the Promotion or using the Prize. 7.2 Solutions Group reserves the right to withdraw, change, defer, alter, or cancel this Promotion at any time without prior notice.
  8. Miscellaneous 8.1 By participating, entrants grant the Promoter permission to use their name, photo, and likeness for promotional purposes without further compensation. 8.2 The Promotion is not sponsored, endorsed, administered by, or associated with Instagram. 8.3 These Terms and Conditions shall be governed by the laws of the Emirate of Dubai and the United Arab Emirates.
  9.  Waiver of Rights 9.2 The Promoter reserves the right to take photographs/video recordings of the Winners and the awarding of Prizes (“Promotional Recordings”) and use them in Promotion related communication and publicity in any form of media without providing the Participants with any remuneration for such matters. Selection of the Winners as well as the media agency to undertake Promotional Recordings is at the sole discretion of the Promoter. 9.3 Any Promotional Recordings taken at the time of awarding the Prize to the Winner or of the Entries, shall be considered property of the Promoter. 9.4 The Promoter shall have all Intellectual Property rights in all Promotional Recordings which may be used across any media and promotional material at the sole and absolute discretion of the Promoter. 9.5 The Promoter shall not be liable to any complaints due to negligence or acts of omission committed by the prize Winner.
  10. Miscellaneous 10.2 The Promoter reserves the right to withdraw, change, defer, alter or cancel this Promotion in part or full, or change any or all of the Terms and Conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of Fonterra in this regard and in general with respect to this Promotion and the Terms and Conditions thereto shall be final and binding. 10.3 The Promoter shall not be liable for any loss or damage due to act of God, governmental actions, other Force Majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss. 10.4 If a Participant is dissatisfied with the Promotion and/or the terms and conditions of the Promotion, his/her sole and exclusive remedy is to not to participate in the competition. 10.5 The Promoter shall not be held responsible (to compensate (or otherwise)) for any loss, expense, injury or any other liability, whether direct, indirect, consequential, and foreseeable, due to some negligent act, omission or otherwise, arising out of the Promotion or due to participation, Entry and/or acceptance of a Prize by any person associated with this promotion/Promotion. The Participants shall indemnify and hold harmless the Promoter, its employees, respective successors, affiliates, officers, directors, subsidiaries, representatives, agents, and other vendor agencies, Prize dealers, advertising, promotion agencies and third parties facilitating the Promotion from and against any and all claims, losses, and/or damages, liens, judgments, penalties, attorneys’ and consultants’ fees, expenses and/or liabilities arising out of, involving, or in connection therewith. 10.6 By participating in this promotion, each entrant or Participant provides a complete release to Instagram and acknowledges that the promotion is entirely independent and not sponsored, endorsed, or administered by Instagram. 10.7 The Promotion is subject solely to these Terms and Conditions. 10.8 If you have any issues related to claiming the Prize or any complaints with regards to the receipt of prize, please contact us via www.solutions-leisure.com
  11. Limitation of Liability By entering this Promotion, the Participant agree to release and hold harmless Promoter and its subsidiaries, Affiliates, and agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, litigation, claim, directly or indirectly, whether caused by negligence or not, from:(i) The Participants participation in the Promotion and/or the Participant’s acceptance, possession, use, or misuse of any Prize or any portion thereof;(ii) Technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment;(iii) Unauthorized human intervention in any part of the entry process or the Promotion;(iv) Electronic or human error in the administration of the Promotion or the processing of Entries.
  12. Disputes These Terms shall be governed by the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates. You agree to submit to the personal jurisdiction of the Dubai courts for the purpose of litigating all claims or disputes. Notwithstanding the foregoing, the Promoter may seek injunctive or other equitable relief to protect the Promoter’s rights in any court of competent jurisdiction.
  13. Definitions and Interpretation: 13.2 “Affiliate” shall mean an individual or a company, any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such individual or holding company has control. 13.3 “EID” Emirates Identity Card issued by the relevant authority in the United Arab Emirates. 13.4 “Entry”: shall mean entering into the Promotion in the manner set out between 4.2.1 and 4.2.3. 13.5 “Force Majeure” refers to any unforeseeable, unavoidable, and extraordinary event or circumstance beyond the reasonable control of the parties, which may include, but is not limited to, acts of God, war, riots, civil unrest, terrorism, natural disasters (including earthquakes, floods, fires, hurricanes, and other severe weather conditions), epidemics, pandemics, governmental actions, transportation disruptions, and any other events or circumstances that are beyond the control of the parties and that could not have been reasonably anticipated or prevented. In the context of this promotion, a Force Majeure event may include any such event or circumstance that hinders, delays, or prevents the fulfillment of the Prize, including the scheduled trips to Rome. 13.6 “Holiday to Mauritius” shall be the holiday that is one as a Prize by the Winner of the Promotion. 13.7 “Intellectual Property”: shall mean trademarks, service marks, trade names, domain names, logos, get-up, patents, inventions, registered and unregistered design rights, copyrights, semi-conductor topography rights, database rights and all other similar rights in any part of the world including, where such rights are obtained or enhanced by registration, any registration of such rights and applications and rights to apply for such registrations. 13.8 “Participant” shall be those participating in this Promotion. 13.9 “Prize” shall be the Holiday to Mauritius. 13.10 “Promotion”: shall have the meaning ascribed to it in Recital 3. 13.11 “Promotional Period” shall have the meaning ascribed to it in clause 4.4. 13.12 “Promotional Recordings” shall have the meaning ascribed to it in clause 7.2. 13.13 “Promoter” shall have the meaning ascribed to in the introduction to this Terms & Conditions. 13.14 “Solutions Leisure Group” Shall mean Solutions Leisure FZ LLC and its Affiliates. 13.15 “Winner” shall mean the Winner of this Promotion.b. Clauses and paragraph headings shall not affect the interpretation of these Terms and Conditions;c. A Person/Participant includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);d. Unless the context otherwise requires, words in the singular shall include the plural and vice versa;e. Any obligation in these Terms and Conditions on a person not to do something includes an obligation not to agree or allow that thing to be done;f. References to Clauses are to the Clauses of these Terms and Conditions; andg. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

ASIA ASIA Black Card Competition

  1. Eligibility 1.1 The Promotion is open to residents of the United Arab Emirates who are at least twenty-one (21) years old and hold a valid Emirates ID. 1.2 Employees of the Promoter, its affiliates, and their immediate family members are not eligible to participate.
  2. Promotion Period 2.1 The Promotion is valid from 13/04/2025 to 18/05/2025. Entries received outside the Promotional Period will not be considered.
  3. How to Enter 3.1 To enter the Promotion, participants must: – Follow @asiaasiauae and @solutionsleisure on Instagram. – Like and comment on the official giveaway post. – Share the post to their Instagram story. 3.2 Extra entry by entering their details online.
  4. Prize Details 4.1 One (1) winner will be selected at random and will receive an ASIA ASIA Black Card ( Complimentary Dinner at Asia Asia Palm Jumeirah every week and 25% discount at all Asia Asia Venues in the UAE, Dubai Marina, Business Bay and Abu Dhabi for the date period 23.05.2025 – 23.05.2026)
    4.2 The Prize cannot be extended, transferred, or exchanged for cash. 4.3 The Prize may not be redeemed during major holidays, promotional periods, or blackout dates including Christmas Day, New Years Eve and Halloween, black our dates are subject to change without prior notice.
    4.3 The value of the Complimentary Dinner at Asia Asia Palm Jumeirah is AED 1,000 per week, the balance must be used in one sitting, it is available on a la carte menu only, and not available in conjunction with packages and discounts.
    No refund or exchange on the balance remaining. Bookings must be made in advance. May not be redeemed during major holidays, promotional periods, or blackout dates including Christmas Day, New Years Eve and Halloween, black our dates are subject to change without prior notice.
    4.4 The 25% discount at Asia Asia Venues is for when the winner is dining with up to 3 guests maximum. The discount cannot be used in conjunction with packages, promotions and discounts. May not be redeemed during major holidays, promotional periods, or blackout dates including Christmas Day, New Years Eve and Halloween, black our dates are subject to change without prior notice. Bookings must be made in advance. Discount cannot be used in conjunction with AED 1000 complimentary spend.
  5. Additional Costs 5.1 All other and extra charges, including but not limited to additional meals and beverages will be the winner’s responsibility and must be settled with the restaurant prior to departure.
  6. Winner Selection & Notification 6.1 The winner will be randomly selected from all eligible entries on 18/05/25. 6.2 The winner will be announced on @asiaasiauae and contacted via direct message. If the winner does not respond within 48 hours, a new winner may be selected.
  7. Liability & Disclaimer 7.1 Solutions Group is not responsible for any expenses, damages, or losses incurred as a result of participating in the Promotion or using the Prize. 7.2 Solutions Group reserves the right to withdraw, change, defer, alter, or cancel this Promotion at any time without prior notice.
  8. Miscellaneous 8.1 By participating, entrants grant the Promoter permission to use their name, photo, and likeness for promotional purposes without further compensation. 8.2 The Promotion is not sponsored, endorsed, administered by, or associated with Instagram. 8.3 These Terms and Conditions shall be governed by the laws of the Emirate of Dubai and the United Arab Emirates.

SUMMER PASS

SOLUTIONS REWARDS

Effective Date: 12 August 2025
These Terms & Conditions supersede all previous versions. 

By registering for, accessing or continuing to use Solutions Rewards, you agree to the following Terms & Conditions. 

  1. Agreement & Acceptance 

These Solutions Rewards Terms & Conditions (“Agreement”) apply to your access and use of the Solutions Rewards mobile application, website and associated services (collectively referred to as the “Solutions Rewards App” or “Services”) operated by Solutions Group and its affiliated entities. 

By accessing or using the Services, you acknowledge that you have read, understood and agreed to these Terms & Conditions. 

Solutions Group reserves the right to amend, update or modify these Terms & Conditions, programme benefits, participating venues, offers, tiers or rewards at any time without prior notice. 

Continued use of Solutions Rewards following any updates constitutes acceptance of the revised Terms & Conditions. 

  1. Definitions 

Solutions Rewards refers to the customer loyalty and rewards programme operated by Solutions Group. 

Solutions Rewards App refers to the mobile application used to access membership benefits, rewards and points. 

Member refers to any individual registered with Solutions Rewards. 

Reward Points refers to points earned on qualifying spend at participating venues. 

Credit refers to the AED redemption value attached to accumulated Reward Points. 

Rewards refers to exclusive member offers available within the app. 

Tier refers to a member’s loyalty level within the programme. 

Participating Venues refers to venues currently included within Solutions Rewards. 

  1. Participating Venues 

Solutions Rewards is currently accepted at: 

Solutions Group reserves the right to add or remove participating venues at any time. 

  1. Membership Eligibility & Rules 
  1. Mobile App Usage 
  1. Membership Benefits 

Black Tier Benefits  

Gold Tier Benefits  

Benefits may vary by venue, event or campaign. Solutions Rewards reserve the right to update, change or amend tier benefits at any point. 

  1. Discounts & Guest Coverage 

Member discounts apply to the member plus up to three (3) guests per account. 

For larger groups, additional Solutions Rewards accounts may be used, with a maximum of four (4) accounts per table. 

Discounts apply to most packages unless otherwise stated. 

Member discounts cannot be combined with: 

Discounts & Earning Points is not applicable on: 

At Central Yas Bay, member discounts and points redemption are not applicable on bowling or arcade activities. 

  1. Earning Points & Cashback 

Members earn points at a rate of: 

AED1 spent = 1 point
10 points = AED1 credit 

Points are earned on the final amount paid after discounts. 

Members continue to earn points when using: 

Points will appear within 24-hours, and will be available to redeem the following day. Members must provide their Membership number to a member of staff before paying the bill. If this is not presented, the member will not obtain their member discount, or collect their points from their visit. The member should ensure that the bill reflects their membership number before completing the transaction.  

The maximum number of points that may be earned per party is 25,000 points (equivalent to AED25,000 spend in the venue), and member discount is not applicable on a party spend of over AED 25,000. Equivalent to AED2,500 redemption credit. For example: When a single app member is paying the entire bill, and the total party spend is AED30,000, the member discount is unable to be applied, and a maximum of 25,000 points will be earned on this transaction.  

  1. Split Bills & Group Payments 

If one member pays the full bill, only that member will earn points. 

If the bill is split, up to four (4) Solutions Rewards members may earn points on the amount individually paid. 

Points can only be earned on the portion of the bill personally paid by each member. 

  1. Redeeming Points 

Points may be redeemed at a rate of: 

10 points = AED1 credit 

Points redemption applies to the full bill only. 

Points redemption cannot be combined with: 

Points hold no cash value and cannot be exchanged for cash. 

  1. Points & Tier Expiry 

Points and tier level are locked in for 12 months. After 12 months, your points will begin to expire, and your Tier level will be reviewed monthly: 

 

After each monthly review, the oldest month (month 13) will drop off, and the newest month will be counted in your rolling 12-month calculation. 

Expired points cannot be reinstated. 

 

  1. Rewards 

Solutions Rewards may offer exclusive member promotions (“Rewards”) through the app. 

Rewards are subject to individual terms and conditions listed within the app and must be presented before ordering in the venue. 

Rewards cannot be combined with: 

2-4-1 Vouchers

A minimum of 2 guests are required to redeem 2-4-1 Vouchers on the app across listed venues.

1 voucher may be redeemed per 2 dining guests. A maximum of 4 vouchers may be redeemed per table. Example:

1 guest = 0 Vouchers

2–3 guests = 1 Vouchers

4–5 guests = 2 Vouchers

6–7 guests = 3 Vouchers

8+ guests = maximum 4 Vouchers

Solutions Group reserves the right to amend or withdraw Rewards at any time. Ask your server in the venue for specific terms and conditions, plus exclusions on certain rewards.  

  1. Birthday Rewards 

Birthday rewards will automatically appear within the Rewards section of the app. 

Birthday rewards: 

  1. Tiers & Status 

Black Tier: Default entry-level membership. 

Gold Tier: Achieved after: 

Tier status is reviewed every 12 months and may be downgraded if minimum requirements are no longer met. 

Solutions Group reserves the right to adjust tier thresholds at any time. 

  1. Missing Points 

Members must ensure their membership number is given to staff before payment is completed. If this does not happen in the venue, the customer must submit a ‘Missing Points Request’ via the Solutions Rewards App. 

Missing points requests must: 

Solutions Group reserves the right to decline missing points requests where sufficient evidence is not provided. 

  1. Account Security & Fraud 

Members are responsible for maintaining the confidentiality of their account. 

Solutions Group reserves the right to suspend or terminate accounts where fraudulent, abusive or suspicious activity is identified, including: 

Any fraudulent activity may result in forfeiture of points, rewards, tier status and future programme participation. 

  1. Liability & Programme Changes 

Solutions Group reserves the right to: 

The Solutions Rewards App may occasionally be unavailable due to maintenance or technical issues. 

Solutions Group accepts no liability for: 

All services are provided on an “as available” basis.. 

  1. Termination of Membership 

Members may terminate their account at any time by contacting customer support. 

Upon termination: 

Solutions Group may terminate membership at its sole discretion.

 

Contact Us

For any questions or comments please send an email to rewardsinfo@solutions-leisure.com.

Privacy & Data Use

Your Agreement to Our Use of Information about You We process your personal information in accordance with Solutions Group Privacy Policy (the “Privacy Policy”). By participating in the Solutions Rewards Program, we may collect additional personal information from you. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms and Conditions supplement the Privacy Policy with respect to our processing of the personal information of Solutions Rewards Members. IF YOU DO NOT AGREE TO THESE TERMS, you must elect not to join the Solutions Rewards.

Governing Law

This Agreement and Solutions Rewards programme are governed by and are to be construed under the laws of Dubai and the federal laws of the UAE, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state law.

Disclaimers & Limitation of Liability

SOLUTIONS GROUP PROVIDES SOLUTIONS REWARDS PROGRAMME, THESE AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS”AS-IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Solutions Group does not represent, warrant or guaranty that SOLUTIONS REWARDS or the Services will be uninterrupted, without omissions or error-free, or that defects will be corrected or changes implemented. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SOLUTIONS GROUP BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF SOLUTIONS REWARDS PROGRAMME OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF AN SOLUTIONS GROUP AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In the event Solutions Group is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Terms and Conditions are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by SOLUTIONS GROUP to exercise rights granted to SOLUTIONS GROUP hereunder upon the occurrence of any of the contingencies set forth in this agreement will not constitute a waiver of such rights upon the recurrence of such contingency.

Family Festive Bundle

This competition will be running on Instagram between November 17th and 22nd December. The winner will be announced on 23rd December at 12pm by a random generator.

Requirements to win

Prize to win

 

LSB Christmas Giveaway – What’s in the box?

These Terms and Conditions govern the “Lock Stock & Barrel Christmas Giveaway” (the “Promotion”), outlining eligibility, participation, and prize redemption rules. By entering, participants agree to comply with these Terms and Conditions.

The purpose of the Promotion is to reward participants who register during the Promotional Period. The Winner will be selected at random from all valid entries submitted. The Promotion is governed by the full Terms and Conditions outlined below.

Organizer

The Promotion is organized by Lock Stock & Barrel LLC, a company incorporated under the laws of the United Arab Emirates, with its registered office at Solutions Leisure FZ LLC  (the “Company”).

White Beach – Suite Office, Atlantis The Palm, The Palm Jumeirah, Dubai, UAE, PO Box 71638

Promotion Period

The Promotion begins on 5th December 2025 and ends on 24th December 2025 (the “Promotional Period”). Entries submitted outside this period will not be eligible.

Eligibility

How to Enter

Winner Selection

Prize

Publicity

By entering, the Winner consents to the use of their name, likeness, and entry for promotional purposes by the Company without additional compensation, unless prohibited by law.

Amendments

The Company reserves the right to amend, suspend, or terminate the Promotion at any time without prior notice, for reasons including fraud, technical failures, or operational errors.

 Assumption of Risk and Release of Liability:

Acknowledgment of Risks: 

By participating in the giveaway and/or claiming the prize, the Winner acknowledges and accepts the inherent risks associated with the prize, including but not limited to personal injury or death, property damage, and accidents resulting from operating the vehicle.

Release Clause

The Winner agrees to release and forever discharge the Indemnitees (Solutions Leisure Group FZ LLC and their parent, related, and affiliated companies, including all shareholders, directors, employees, agents, representatives, successors, and assigns) from any liabilities, claims, actions, damages, costs, or expenses arising from participation in this activity, including legal fees.

No Warranty

The prize is awarded “as is” without any warranties, express or implied. The Company disclaims all warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. By accepting the prize, the Winner acknowledges that the Company has not made and is not in any manner responsible or liable for, any warranty, representation, or guarantee, express or implied, in fact, or in law, regarding the condition, quality, or fitness of the prize.

Assumption of Responsibility

The Winner assumes all responsibility for any inspection, repairs, or maintenance of the prize upon receipt. The Company shall not be held liable for any defects, damages, or issues related to the prize after it has been claimed.

Indemnification

The Winner agrees to indemnify and hold each of the Indemnitees harmless against any claims arising from:

Medical Treatment Authorization:

The Winner acknowledges that this release covers any claims based on negligence, actions, or inactions by any party and includes claims for bodily injury (including death) and property damage incurred before, during, or after participation. The Winner also authorizes medical treatment at their own cost if necessary.

Winner’s Responsibility

The Winner must, at their own expense, come to the Company’s office (paragraphe 1), on the date of the Winner announcement to claim the prize. Failure to collect the prize on the specified date will result in forfeiture of the prize, and the Company reserves the right to transfer the prize to an alternate winner or dispose of it at its discretion.

Please note that the prize is not pre-registered and does not include automobile insurance coverage. The Winner is responsible for vehicle registration and insurance. If the Winner wishes to send the prize to a country outside of the UAE, it is the Winner’s responsibility to make all necessary arrangements and cover all related fees and/or duties. The Company does not export the prize to foreign countries and does not offer any cash alternatives to the Winner. The Company cannot be held responsible for any dealings conducted by the Winner with potential buyers.

Additional Requirements and Compliance:

Governing Law

These Terms and Conditions shall be governed by the laws of the United Arab Emirates. Any disputes arising in connection with the Promotion will be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.