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Terms & Conditions

Terms & Conditions

DOOR POLICY

Solutions Leisure Group management retain all rights to entry. Ticket/deposit payments will NOT be refunded if you are refused entry for one of the following reasons:

The venue will make the final decision on the entry of the door in relation to any of the above reasons.

Solutions Leisure Group events are held in compliance with the UAE legal drinking age of 21. With both family and 21+ events, this does change depending on location and brand. Licensed events will operate with a ‘Check 25’ policy, meaning that, for any guests that look under the age of 25, you will be required to show proof of age with a valid form of ID with you to gain entry, or be required to be in the presence of a responsible adult. The door staff will only accept a valid official ID such as Passport, National ID or Drivers License. The venue reserves the right to refuse anyone entry without proof of ID without any exception.

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CANCELLATIONS AND DEPOSITS

Due to the diverse nature of our events and venues, our cancelation and refund policies vary between brands and events. Solutions Leisure Group website accepts payment for tickets and reservations by credit card or debit card. For cancellations please contact our reservations department directly with full details of your cancellation.

EatApp deposits will be deducted from your final bill at time of settlement.

All New Year’s Eve bookings require an advanced payment prior to the event. Any reservation amended or canceled before the 27th of December, will be fully refundable. Amends or cancellations made on 28th and up to 9pm on 29th December will be 50% refundable. Reservation amends or cancellations made after the 29th December are non-refundable.

 

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EVENT CONTENT

Solutions Leisure Group reserves the right to use any photograph/video taken at any event within its venue portfolio, without the expressed written permission of those included within the photograph/video. To ensure the privacy of children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian.

A person attending a Solutions Leisure Group event or venue who does not wish to have their image recorded for distribution should make their wishes known to the photographer, and/or the event organisers/ venue

Any person or organisation not affiliated with Solutions Leisure Group may not use, copy, alter or modify Solutions Leisure Group photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised designee from Solutions Leisure Group.

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Brunch Birthday Voucher

Solutions Leisure Group provide a complimentary birthday voucher, applicable to selected events. The birthday brunch voucher is only valid on tables of 5 guests or more, and your brunch booking must be within 10 days of your actual birthday. Valid ID/proof of DOB must be provided in order for the voucher to be redeemed. Only 1 birthday voucher will be applicable for every 5 guests, however more than 1 voucher can be used per table if the required number of guests is reached and another guest has their own birthday voucher. This voucher cannot be used in conjunction with any other offer or voucher.

 

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Birthday AED100 Voucher

Solutions Leisure Group provide a complimentary AED100 voucher, applicable at selected venues. The voucher is valid on a la carte spend of AED500 or more. Your booking must be within 10 days of your actual birthday. Valid ID/proof of DOB must be provided in order for the voucher to be valid. Only 1 voucher will be applicable per guest, however more than 1 voucher can be used per table if the spend amount is reached and another guest has their own birthday voucher. This voucher cannot be used in conjunction with any other offer or voucher.

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DISCOUNTS‌

Please note discounts vary between venues and cannot be uses in conjunction with any other offers.

Discounts offered by SLG or third-party partnerships may vary between venues and cannot be used in conjunction with any other promotional offers or discounts. These discounts are not applicable to package deals available at our venues.

 

WIN A TRIP TO ITALY COMPETITION T&C’s

These terms and conditions relate to the Papas Rome Holiday consumer Promotion (“Terms and Conditions”). Information on how to enter the raffle draw and the prizes to be won forms part of these Terms and Conditions, and Entry into the Promotion is deemed to be acceptance of these Terms and Conditions.

2. The Promoter is Italian Papas Restaurant LLC, a limited liability company incorporated under the laws of Department of Economic & Tourism, with license number 1222697 having its address at Plot No. 187-0, InterContinental Dubai Marina, Marsa Dubai, United Arab (“Promoter”).

3. The competition is carried out by the Promoter for the purpose of promoting its Restaurant whereby One (1) lucky Winner from the Participants shall be eligible to win a Holiday to Rome (“Promotion”). The Promotion is subject to these Terms and Conditions set out herein below.

4. Eligibility

4.1. In order to be eligible to participate in the Promotion, the Participants shall be:

4.1.1. residents of the United Arab Emirates who have a valid EID (“Residents”);

4.1.2. at least twenty One (21) years old;

4.1.3. holding a valid passport with unrestricted entry Italy;

4.1.4. eligible to procure a visa to enter Italy.

4.1.5. Shall not be employees of the Solutions Leisure Group.

4.2 The Promotion will consist of Four (4) steps:

4.2.1 Follow @papasdubai and @solutionsleisure on Instagram.

4.2.2 Comment on the Promotion reel on Instagram (“Promotion Reel”).

4.2.3 Like the Promotion Reel.

4.2.4 Share the Promotion Reel on the Participants Instagram Story.

4.2.5 On January 22 2024 a Winner will be selected at random through an online generator.

4.2.6 The Winners name will be announced on the Instagram Page or such other official channels as the Promoter sees fit.

4.3 The Promotion is valid from 8 January 2024 to 22 January 2024 (“Promotional Period”). Participants must ensure Entry into the Promotion during the Promotional Period. Any Entry after the Promotional Period will be rejected and no further communications will be entertained in this regard.

4.4 The Prize will be given only to the holder of the respective winning handle on Instagram and a ‘plus one’ selected by the Winner, who meets eligibility criteria set forth in clause 4 of these Terms and Conditions (“Plus One”). To claim the Prize, it is mandatory to present the EID of the Winner

and the Plus One and evidence (satisfactory to the Promoter) to indicate that the winning handle on Instagram belongs to the Winner. In the event of the death of the Winner, the Holiday to Rome will no longer be valid.

4.5 The Promoter assumes no responsibility, and accepts no liability, whether jointly or severally, for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, unauthorised access to, or alternation of Entries.

4.6 The Promoter may at its sole discretion reserve the right to extend the Promotional Period if not enough Entries are received at the end of the Promotional Period (which shall be determined by the Promoter at its absolute discretion). If extended, these Terms and Conditions shall mutatis mutandis apply to and in relation to the updated Promotional Period provided by the Promoter.

4.7 Furthermore, Participants understand and agree that participation in the Promotion shall only be during the Promotional Period and not prior to and/or after the Promotional Period.

4.8 Participation in the Promotion is optional and voluntary.

5 Prize and Winner selection Process

5.2 The Winner will be selected on 22 January 2024.

5.3 The preparation of the Winner passport and the visa to Rome are excluded from the Prize.

5.4 It is the responsibility of the Winner to ensure that they have the relevant documentation required to travel overseas. This includes having a valid passport, and a valid visa to Rome.

5.5 Proof of being associated with the winning Instagram handle should be submitted by the Winner to collect the Prize along with the Winner’s and their Plus One’s EID/ passport for verification of identity and age.

5.6 The Winner must cooperate with the identification verification process.

5.7 The Prize covered by this Promotion is not assignable or transferrable in whole or in part and shall not be exchanged or substituted for cash.

5.8 The Prize shall be provided to the Winner at no additional cost on part of the Winner, but any other expenses including but not limited to meals, taxes, transportation, insurance and any other ancillary/personal costs of any nature shall be borne by the Winner.

5.9 The Winner shall not appear in any other competition that promotes competitive products of Solutions Leisure Group.

5.10 The Participant, upon acceptance of the Prize, agrees to fully comply with all applicable local laws, rules, regulations, and customary practices governing the enjoyment and utilization of the Prize. This includes but is not limited to the terms and conditions of the ticket provided by the Promoter, any requirements, permits, licenses, or restrictions imposed by relevant authorities in UAE and/or Rome. The Participant acknowledges and assumes full responsibility for ensuring their compliance with such legal and customary obligations and agrees to indemnify and hold the Promoter harmless from any liability arising from any non-compliance or violation thereof.

6 Participating in the Promotion:

a) The Participant expressly confirms and represents that he/she has read the Terms & Conditions of the Promotion on how to enter, how the winning entry shall be determined.

b) The Participant confirms that he/she is not breaching any law or violating any third-party rights by participating in this Promotion.

c) The decision of the Promoter on the selection of the Winner shall be final and binding, and no correspondence will be entertained in this regard.

d) In the event the Winner is not verified internally or not reachable or they cannot redeem the Prize for any reason whatsoever, the Promoter will reserve the right to pass on the Prize to another Participant without any further notice to the Winner.

e) By participating in this Promotion, the Participant grants the Promoter permission and consent to use the Participant’s name, photo, voice, entry, and other relevant details for the purposes of publicity, editing, presentation, brand study, market research, advertising, and/or trade, without requiring any further approval, permission, compensation, or notice, for an unlimited period of time.

f) Promoter reserves the right to reject, delete, or remove any Entry without assigning any reason thereof. Any decision taken by the Promoter for rejecting, deleting or removing any answer/entry shall be final and binding, and not subject to any dispute or challenge.

7 Waiver of Rights

7.2 The Promoter reserves the right to take photographs/video recordings of the Winners and the awarding of Prizes (“Promotional Recordings”) and use them in Promotion related communication and publicity in any form of media without providing the Participants with any remuneration for such matters. Selection of the Winners as well as the media agency to undertake Promotional Recordings is at the sole discretion of the Promoter.

7.3 Any Promotional Recordings taken at the time of awarding the Prize to the Winner or of the Entries, shall be considered property of the Promoter.

7.4 The Promoter shall have all Intellectual Property rights in all Promotional Recordings which may be used across any media and promotional material at the sole and absolute discretion of the Promoter.

7.5 The Promoter shall not be liable to any complaints due to negligence or acts of omission committed by the prize Winner.

8 Miscellaneous

8.2 The Promoter reserves the right to withdraw, change, defer, alter or cancel this Promotion in part or full, or change any or all of the Terms and Conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of Fonterra in this regard and in general with respect to this Promotion and the Terms and Conditions thereto shall be final and binding.

8.3 The Promoter shall not be liable for any loss or damage due to act of God, governmental actions, other Force Majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

8.4 If a Participant is dissatisfied with the Promotion and/or the terms and conditions of the Promotion, his/her sole and exclusive remedy is to not to participate in the competition.

8.5 The Promoter shall not be held responsible (to compensate (or otherwise)) for any loss, expense, injury or any other liability, whether direct, indirect, consequential, and foreseeable, due to some negligent act, omission or otherwise, arising out of the Promotion or due to participation, Entry and/or acceptance of a Prize by any person associated with this promotion/Promotion. The Participants shall indemnify and hold harmless the Promoter, its employees, respective successors, affiliates, officers, directors, subsidiaries, representatives, agents, and other vendor agencies, Prize dealers, advertising, promotion agencies and third parties facilitating the Promotion from and against any and all claims, losses, and/or damages, liens, judgments, penalties, attorneys’ and consultants’ fees, expenses and/or liabilities arising out of, involving, or in connection therewith.

8.6 By participating in this promotion, each entrant or Participant provides a complete release to Instagram and acknowledges that the promotion is entirely independent and not sponsored, endorsed, or administered by Instagram.

8.7 The Promotion is subject solely to these Terms and Conditions.

8.8 If you have any issues related to claiming the Prize or any complaints with regards to the receipt of prize, please contact us via www.solutions-leisure.com

9 Limitation of Liability

By entering this Promotion, the Participant agree to release and hold harmless Promoter and its subsidiaries, Affiliates, and agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, litigation, claim, directly or indirectly, whether caused by negligence or not, from:

(i) The Participants participation in the Promotion and/or the Participant’s acceptance, possession, use, or misuse of any Prize or any portion thereof;

(ii) Technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment;

(iii) Unauthorized human intervention in any part of the entry process or the Promotion;

(iv) Electronic or human error in the administration of the Promotion or the processing of Entries.

10 Disputes

These Terms shall be governed by the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates. You agree to submit to the personal jurisdiction of the Dubai courts for the purpose of litigating all claims or disputes. Notwithstanding the foregoing, the Promoter may seek injunctive or other equitable relief to protect the Promoter’s rights in any court of competent jurisdiction.

11 Definitions and Interpretation:

11.2 “Affiliate” shall mean an individual or a company, any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such individual or holding company has control.

11.3 “EID” Emirates Identity Card issued by the relevant authority in the United Arab Emirates.

11.4 “Entry”: shall mean entering into the Promotion in the manner set out between 4.2.1 and 4.2.3.

11.5 “Force Majeure” refers to any unforeseeable, unavoidable, and extraordinary event or circumstance beyond the reasonable control of the parties, which may include, but is not limited to, acts of God, war, riots, civil unrest, terrorism, natural disasters (including earthquakes, floods, fires, hurricanes, and other severe weather conditions), epidemics, pandemics, governmental actions, transportation disruptions, and any other events or circumstances that are beyond the control of the parties and that could not have been reasonably anticipated or prevented. In the context of this promotion, a Force Majeure event may include any such event or circumstance that hinders, delays, or prevents the fulfillment of the Prize, including the scheduled trips to Rome.

11.6 “Holiday to Rome” shall be the holiday that is one as a Prize by the Winner of the Promotion.

11.7 “Intellectual Property”: shall mean trademarks, service marks, trade names, domain names, logos, get-up, patents, inventions, registered and unregistered design rights, copyrights, semi-conductor topography rights, database rights and all other similar rights in any part of the world including, where such rights are obtained or enhanced by registration, any registration of such rights and applications and rights to apply for such registrations.

11.8 “Participant” shall be those participating in this Promotion.

11.9 “Prize” shall be the Holiday to Rome.

11.10 “Promotion”: shall have the meaning ascribed to it in Recital 3.

11.11 “Promotional Period” shall have the meaning ascribed to it in clause 4.4.

11.12 “Promotional Recordings” shall have the meaning ascribed to it in clause 7.2.

11.13 “Promoter” shall have the meaning ascribed to in the introduction to this Terms & Conditions.

11.14 “Solutions Leisure Group” Shall mean Solutions Leisure FZ LLC and its Affiliates.

11.15 “Winner” shall mean the Winner of this Promotion.

b. Clauses and paragraph headings shall not affect the interpretation of these Terms and Conditions;

c. A Person/Participant includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

d. Unless the context otherwise requires, words in the singular shall include the plural and vice versa;

e. Any obligation in these Terms and Conditions on a person not to do something includes an obligation not to agree or allow that thing to be done;

f. References to Clauses are to the Clauses of these Terms and Conditions; and

g. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

 

CENTRAL DUNE BUGGY GIVEAWAY

These Terms and Conditions govern the “Dune Buggy Giveaway” (“Promotion”), outlining the eligibility criteria, participation process, and prize redemption requirements. By entering the Promotion, participants acknowledge and agree to comply with these Terms and Conditions.

The is organized and conducted by The Central Shakes Burgers Restaurant L.L.C, a company duly incorporated under the laws of the United Arab Emirates, with its registered office at YS2-C45, YAS Island, Abu Dhabi, United Arab Emirates (the “Company”).

The purpose of the Promotion is to reward the participant who collects the highest number of arcade redemption tickets during the promotional period. The Winner shall be selected from the Top 10 ticket holders and will be eligible to receive the grand prize—a Dune Buggy. The Promotion is subject to the full Terms and Conditions outlined below.

  1. Issuance:

Each person who wishes to participate must obtain an arcade game card, which must be credited with funds to play the arcade games.

  1. Registration Requirement:

To participate in the Dune Buggy giveaway provided by the Central Shakes Burger Restaurant LLC (Company) each participant must register via the provided sign-up link by submitting complete details, including their full name, contact information, and the full card number. Any missing or incomplete information will result in immediate disqualification.

  1. Gameplay and Redemption Tickets:

Participants use their charged card to play various arcade games throughout the venue. For every game won, participants will receive arcade redemption tickets that are automatically credited to their registered card.

  1. Winner Determination:

The Winner will be the participant whose card has the highest number of arcade redemption tickets at the end of the promotional period. (hereinafter referred to as the “Winner”). The Winner will be announced only after all rules and conditions have been confirmed as followed by all participants.

The top 10 ticket holders, representing the participants with the highest number of arcade redemption tickets, will be announced as finalists. From the pool of finalists, one participant will be selected as the overall Winner of the Dune Buggy.

  1. Social Media Announcement: 

Each week, the Company will announce the Winner’s first name along with the last two digits of their card number on our social media channels.

  1. Prize Redemption: 

To redeem the Dune Buggy, the total number of arcade redemption tickets on the Winner’s card will be deducted from their balance.

The prize will be given on 2nd May. The ultimate Winner must comply with all Terms & Conditions to claim the prize on that date.

  1. Assumption of Risk and Release of Liability:
    1. Acknowledgment of Risks: 

By participating in the giveaway and/or claiming the prize, the Winner acknowledges and accepts the inherent risks associated with the Dune Buggy, including but not limited to personal injury or death, property damage, and accidents resulting from operating the vehicle.

    1. Release Clause

The Winner agrees to release and forever discharge the Indemnitees (Solutions Leisure Group FZ LLC and their parent, related, and affiliated companies, including all shareholders, directors, employees, agents, representatives, successors, and assigns) from any liabilities, claims, actions, damages, costs, or expenses arising from participation in this activity, including legal fees.

    1. No Warranty

The Dune Buggy is awarded “as is” without any warranties, express or implied. The Company disclaims all warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. By accepting the Dune Buggy, the Winner acknowledges that the Company has not made and is not in any manner responsible or liable for, any warranty, representation, or guarantee, express or implied, in fact, or in law, regarding the condition, quality, or fitness of the Dune Buggy.

    1. Assumption of Responsibility

The Winner assumes all responsibility for any inspection, repairs, or maintenance of the Dune Buggy upon receipt. The Company shall not be held liable for any defects, damages, or issues related to the prize after it has been claimed.

    1. Indemnification

The Winner agrees to indemnify and hold each of the Indemnitees harmless against any claims arising from:

  1. Medical Treatment Authorization:

The Winner acknowledges that this release covers any claims based on negligence, actions, or inactions by any party and includes claims for bodily injury (including death) and property damage incurred before, during, or after participation. The Winner also authorizes medical treatment at their own cost if necessary.

  1. Age Eligibility: 

Participants must be at least 12 years old to enter the Dune Buggy giveaway.

Parental Responsibility: Participants aged between 12 and 21 must have a parent or legal guardian accompany them to claim the prize. The parent or guardian will be required to:

Any participant found to be under the eligible age will be disqualified.

  1. Winner’s Responsibility

The Winner (or their legal representative as mentioned in Clause 8) must, at their own expense, come to the Company’s office at YS2-C45, YAS Island, Abu Dhabi, United Arab Emirates, on the date of the Winner announcement to claim the prize. Failure to collect the prize on the specified date will result in forfeiture of the prize, and the Company reserves the right to transfer the prize to an alternate winner or dispose of it at its discretion. 

Please note that the Dune Buggy is not pre-registered and does not include automobile insurance coverage. The Winner is responsible for vehicle registration and insurance. If the Winner wishes to send the Dune Buggy to a country outside of the UAE, it is the Winner’s responsibility to make all necessary arrangements and cover all related fees and/or duties. The Company does not export the prize to foreign countries and does not offer any cash alternatives to the Winner. The Company cannot be held responsible for any dealings conducted by the Winner with potential buyers. 

  1. Additional Requirements and Compliance:
    1. Nature of the Activity: This promotional giveaway is structured as a promotional activity rather than a form of commercial gaming. 
    2. Amendments: The Company reserves the right to amend these Terms & Conditions at any time. 

 

Family Competition

  1. Eligibility 1.1 The Promotion is open to residents of the United Arab Emirates who are at least twenty-one (21) years old and hold a valid Emirates ID. 1.2 Employees of the Promoter, its affiliates, and their immediate family members are not eligible to participate.
  2. Promotion Period 2.1 The Promotion is valid from 02/03/2025 to 11/03/2025. Entries received outside the Promotional Period will not be considered.
  3. How to Enter 3.1 To enter the Promotion, participants must: – Follow @solutionsleisure and @familybysolutions on Instagram. – Like and comment on the official giveaway post. – Share the post to their Instagram story. 3.2 Extra entry by entering their details online.
  4. Prize Details 4.1 One (1) winner will be selected at random and will receive a family getaway package ( 2-night stay at Atlantis Hotel, Palm Jumeirah, Atlantis Aquaventure Waterpark Tickets,Dining experiences at Wavehouse & En Fuego (Atlantis),Dining experiences at Central, Asia Asia, Ula & Papas (Solutions Group),Stanley Cups for the whole family,3-month supply of Pure Born: Newborn Bundle, Happy Tribe Family Bundle, inc: St. Bart’s Tote Bag, Men’s Gym Bag, Kids Backpack Set)
    4.2The Prize cannot be extended, transferred, or exchanged for cash. 4.3 The Prize may not be redeemed during major holidays, promotional periods, or blackout dates, which are subject to change without prior notice.
  5. Additional Costs 5.1 All other charges, including but not limited to additional meals, alcoholic beverages, telephone calls, internet, faxes, and personal purchases, will be the winner’s responsibility and must be settled with the resort prior to departure.
  6. Winner Selection & Notification 6.1 The winner will be randomly selected from all eligible entries on 11/04/25. 6.2 The winner will be announced on @familybysolutions and @solutionsleisure and contacted via direct message. If the winner does not respond within 48 hours, a new winner may be selected.
  7. Liability & Disclaimer 7.1 Solutions Group is not responsible for any expenses, damages, or losses incurred as a result of participating in the Promotion or using the Prize. 7.2 Solutions Group reserves the right to withdraw, change, defer, alter, or cancel this Promotion at any time without prior notice.
  8. Miscellaneous 8.1 By participating, entrants grant the Promoter permission to use their name, photo, and likeness for promotional purposes without further compensation. 8.2 The Promotion is not sponsored, endorsed, administered by, or associated with Instagram. 8.3 These Terms and Conditions shall be governed by the laws of the Emirate of Dubai and the United Arab Emirates.

Atlantis Stay T&Cs