Privacy Policy
Effective Date: 18/09/2025
We are committed to protecting the privacy of our guests, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and share personal data in connection with our bars, restaurants, family entertainment destinations, and online services in the United Arab Emirates.
In this Privacy Policy, “Personal Data” means any information that identifies, or can be used to identify, an individual either directly or indirectly. This includes, but is not limited to, your name, contact details, payment information, identification documents, booking and reservation data, preferences, and other information you provide to us.
References to “you” or “your” mean any individual who interacts with us, makes a reservation, uses our website, or engages with our services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect Personal Data, such as your name, email address, phone number, date of birth, nationality, unique identification number and payment details when you make a booking, interact with us online, or visit our venues. We also collect information relating to your bookings, orders, event participation, preferences, and feedback. We shall treat such information in a manner consistent with the Privacy Policy under which it was collected. From time to time, we shall make changes to this Privacy Policy.
We do not ordinarily seek to collect sensitive Personal Data. Where it becomes necessary to collect such data, we will obtain your explicit consent before doing so.
As part of our recruitment process, we may collect certain Personal Data from applicants to assess and evaluate their applications. This may include, but is not limited to contact information, nationality and date of birth, academic qualifications, skills, and competencies, resume/CV and employment history. All such information is collected solely for the purposes of evaluating your application, managing our recruitment process, and complying with legal obligations. We handle this information securely and in accordance with applicable data protection laws in the UAE.
How We Use Your Information
The Personal Data we collect is used to provide and improve our services, process payments securely, manage reservations and event participation, communicate relevant offers and promotions (where you have provided consent), and ensure compliance with legal and regulatory obligations in the UAE. We may also use the data to enhance the security of our venues, prevent fraud, and improve overall guest experience across our facilities.
Legal Basis for Processing
We process Personal Data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“Data Protection Law”). Processing may be based on your consent, the necessity to fulfill a contract with you, compliance with legal obligations, or our legitimate interests, such as improving services, maintaining security, and managing our business operations. Where processing is based on legitimate interests, we ensure that such interests do not override your fundamental rights and freedoms.
Sharing Your Information
We may share your Personal Data with affiliated companies within our group in order to provide and enhance our services. We may also share such information with third-party service providers who assist us with website operations, reservations, event management, marketing, payment processing and IT support.
In certain circumstances, we may be required to share your Personal Data with government authorities, regulatory bodies, or law enforcement agencies to comply with legal obligations, respond to legal claims, or protect the rights, property, or safety of our company, our guests, or others.
We ensure that all third parties handling your Personal Data do so in strict compliance with the Data Protection Law. They are contractually obligated to maintain confidentiality, implement appropriate security measures, and use your Personal Data solely for the purposes for which it was provided. We do not sell your Personal Data to third parties.
Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, processing reservations or payments, communicating with you, and meeting regulatory or legal obligations under UAE law. Once Personal Data is no longer required for these purposes, we securely delete such data.
Retention periods may vary depending on the type of Personal Data, the purpose for which it was collected, and applicable legal requirements. We regularly review the information we hold to ensure it is not kept longer than necessary and is maintained securely throughout its lifecycle.
Your Rights
Under the Data Protection Law, you have the following rights:
1. Right of Access
You can request a copy of the Personal Data we hold about you.
2. Right to Rectification
You can request correction or completion of any inaccurate or incomplete Personal Data.
3. Right to Erasure
You can request deletion of your Personal Data, where applicable and subject to legal or contractual obligations.
4. Right to Restrict or Object to Processing
You can request restriction of processing or object to certain types of processing, including for direct marketing or statistical purposes.
5. Right to Withdraw Consent
You can withdraw consent for processing at any time, where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
6. Right to Lodge a Complaint
You have the right to lodge a complaint with the UAE Data Office or relevant regulatory authority if you believe your data protection rights have been violated.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience, analyse traffic, and deliver relevant content. You can control or disable cookies through your browser settings, although some functionality of the website may be affected.
Access to Your Personal Data
You have the right to request access to the Personal Data we hold about you at any time. Upon receiving a request in writing, we will provide you with a copy of your Personal Data without undue delay and within one month, unless a longer period is required by law.
We are committed to ensuring that you can exercise your rights under the Data Protection Law, including the right to access your data, verify its accuracy, and request corrections where necessary.
Data Security
We implement appropriate organizational and technical measures to safeguard your Personal Data against unauthorized access, disclosure, alteration, or destruction. Despite these measures, no data transmission or storage system can be guaranteed as completely secure.
Data Breaches
In the event that we become aware of any unauthorized access, disclosure, or compromise of your Personal Data, or any breach of our systems and security controls that affects the confidentiality or integrity of your data, we will take steps as soon as practicable to contain and remediate the breach.
Where required under the Data Protection Law, we will notify the relevant data protection authority without undue delay and, where appropriate, communicate directly with affected individuals to inform them of the nature of the breach, the Personal Data involved, and any measures they can take to protect themselves.
Rectifying Personal Data and Withdrawing Consent
You have the right to request the correction or updating of your Personal Data if you believe that any information we hold about you is inaccurate, incomplete, or outdated. You can notify us of any changes at any time, and we will make every reasonable effort to update our records accordingly. Where applicable, we will also inform any third parties to whom we have disclosed your Personal Data so that they can update their records.
In addition, where processing of your Personal Data is based on consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out prior to withdrawal.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be published on our website with a revised “Last Updated” date.
Contact Us
For any concerns or questions regarding this Privacy Policy or the handling of your Personal Data, please contact us at: info@solutions-leisure.com.
